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STORE POLICY

Broken Merchandise

Unfortunately, there may be instances when your order becomes damaged while it is in transit. To resolve an issue with damaged items, please email us at eclandles@gmail.com. Please keep the broken merchandise until resolved. I look forward to getting you taken care of!

Returns

Unfortunately, no returns or refunds. All sales are final.

Orders

All orders must be submitted online. Orders will be shipped in order of received, we DO NOT hold candles for in person orders. We DO NOT take cellphone text/dm orders on social media. ALL ORDER MUST BE SUBMITTED ONLINE

 

The Tea

Will You have Pop up Shops

Yes, they will be located on our social media platforms

How long is shipping?

Shipping totally depends on your preferred method of shipment. Typically standard 2-3 Business day.

Do You offer International Shipping ?

Yes

What days do you Ship?

Shipment is sent out everyday at 12pm! 

Taxes?

Sales tax is estimated at the time the product is purchased. We are required by law to collect sales tax for products. Taxes will be automatically calculated. 

What's Next my order is not here?

Send an email to eclandles@gmail.com with your order items you purchase. We will get your order!

Can I cancel my order?

Unfortunately it is allotted 1 hr after ordering to cancel. Anything after, will be unable to cancel once placed

I preordered, when will I receive candle?

Your candle will be shipped two weeks after initial purchase. It is a fresh candle that will need to cool & curate. 

Terms & Conditions

AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Eclandles ("Company", "we" "us", or "our"), concerning your access, and use of the https://www.eclandles.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). We are registered in North Carolina, United States and have our registered office at Raleigh, NC 27603. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.

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IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE. THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

 

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the "Lastupdated" date of these Terms of Use, and you waive any right to receive specificnotice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.The Site is not tailored to comply with industry-specific requlations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security ManagementAct (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You mav not use the Site in a wav that would violate the Gramm- Leach-Bliley Act (GLBA).All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

 

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks . 

 

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (3) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof)

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